AcIdrain
02-26-2003, 07:57 PM
I have recently recived this email regarding bandwidth limits on Residential Customers:
Dear Cox High Speed Internet Customer:
In order to provide all Cox High Speed Internet customers with an optimal online experience, Cox must effectively manage network resources for all of our users. As part of our network management activities, we have modified our acceptable use policy to more clearly define our bandwidth usage limitations.
Privacy note: Cox does NOT track Internet sites that our users visit or files they download – Cox only measures total bandwidth used for network management purposes. Below are frequently asked questions regarding the excessive bandwidth usage policy.
What Are the Current Cox High Speed Internet Residential Bandwidth Limitations?
The Cox High Speed Internet bandwidth usage limitations allow each user 30GB of downloads per month, with a maximum of 2GB per day. Uploads are limited to 7.5GB per month, with a maximum of 1GB per day. This is an extremely high limit – 2GB of content is equal to approximately 60,000 pictures; 2,000 minutes of MP3 music; or three to four full-length movies. These limits are 50-75 times higher than the amount of bandwidth consumed by the average Cox High Speed Internet user.
What Happens If a Customer Exceeds These Bandwidth Limitations?
We have a comprehensive communications plan in place to alert our customers of bandwidth usage in excess of the policy. Customers will receive email notifications regarding bandwidth usage that is beyond the policy limits, as well as a letter communication delivered via US mail for continued disproportionate usage. If a customer continues to exceed these bandwidth limitations, Cox has the right to suspend their account. Once an account is suspended, the user must contact a local Cox customer care representative to discuss his or her account status.
These Limits Are Very High – What Might Cause An Account To Exceed These Limits?
A peer-to-peer file sharing application such as KaZaA, Morpheus or iMesh could cause an account to exceed these limits. These programs operate as file servers by default and offer files from users’ hard drives to other Internet users, possibly causing their accounts to use excessive bandwidth without their knowledge.
If users have wireless home networks, there is a possibility that other people are using the wireless networks without their knowledge and greatly increasing their network usage. Securing any wireless connection with a password should solve this problem.
Users’ computers may be affected by a computer virus. A virus will often send out mass emails from the infected computer without the users’ knowledge. Installing antivirus software and scanning for infections should resolve this issue.
Does Using A File-Sharing Application Violate the Cox Acceptable Use Policy (AUP)?
No, using a peer-to-peer file-sharing program to download files does not in itself violate the AUP. If the software is already configured not to share files to other users, there should not be a problem. Please visit http://updates.cox.com/cgi-bin3/flo/z/hPkx0EfMwl0Fhs07rH0AJ for more information and instructions for securing most common file-sharing programs.
Does Having A Wireless Home Network Violate the Cox Acceptable Use Policy (AUP)?
No, however Cox does not provide support for non-Cox installed home networks and users must take precautions to secure any wireless home network. Visit http://updates.cox.com/cgi-bin3/flo/z/hPkx0EfMwl0Fhs0qMk0AF for more information on home networking.
Where Can I View The Acceptable Use Policy (AUP)?
The AUP is available online at http://updates.cox.com/cgi-bin3/flo/z/hPkx0EfMwl0Fhs07rI0AK. If you have further questions regarding this policy, please visit http://updates.cox.com/cgi-bin3/flo/z/hPkx0EfMwl0Fhs0qMk0AF.
Sincerely,
The Cox High Speed Internet Team
I do not agree with their bandwidth limit policy so I am looking into other ISP's. There's a chance I will stay with Cox as a Buissness Customer. If anyone has Cox HSI and has not recived this email yet, make sure you watch out because there is no telling what they will do first. For now, Im going to stick to my normal daily downloads untill they say something.
I need my Anime!
- AcIdrain
Dear Cox High Speed Internet Customer:
In order to provide all Cox High Speed Internet customers with an optimal online experience, Cox must effectively manage network resources for all of our users. As part of our network management activities, we have modified our acceptable use policy to more clearly define our bandwidth usage limitations.
Privacy note: Cox does NOT track Internet sites that our users visit or files they download – Cox only measures total bandwidth used for network management purposes. Below are frequently asked questions regarding the excessive bandwidth usage policy.
What Are the Current Cox High Speed Internet Residential Bandwidth Limitations?
The Cox High Speed Internet bandwidth usage limitations allow each user 30GB of downloads per month, with a maximum of 2GB per day. Uploads are limited to 7.5GB per month, with a maximum of 1GB per day. This is an extremely high limit – 2GB of content is equal to approximately 60,000 pictures; 2,000 minutes of MP3 music; or three to four full-length movies. These limits are 50-75 times higher than the amount of bandwidth consumed by the average Cox High Speed Internet user.
What Happens If a Customer Exceeds These Bandwidth Limitations?
We have a comprehensive communications plan in place to alert our customers of bandwidth usage in excess of the policy. Customers will receive email notifications regarding bandwidth usage that is beyond the policy limits, as well as a letter communication delivered via US mail for continued disproportionate usage. If a customer continues to exceed these bandwidth limitations, Cox has the right to suspend their account. Once an account is suspended, the user must contact a local Cox customer care representative to discuss his or her account status.
These Limits Are Very High – What Might Cause An Account To Exceed These Limits?
A peer-to-peer file sharing application such as KaZaA, Morpheus or iMesh could cause an account to exceed these limits. These programs operate as file servers by default and offer files from users’ hard drives to other Internet users, possibly causing their accounts to use excessive bandwidth without their knowledge.
If users have wireless home networks, there is a possibility that other people are using the wireless networks without their knowledge and greatly increasing their network usage. Securing any wireless connection with a password should solve this problem.
Users’ computers may be affected by a computer virus. A virus will often send out mass emails from the infected computer without the users’ knowledge. Installing antivirus software and scanning for infections should resolve this issue.
Does Using A File-Sharing Application Violate the Cox Acceptable Use Policy (AUP)?
No, using a peer-to-peer file-sharing program to download files does not in itself violate the AUP. If the software is already configured not to share files to other users, there should not be a problem. Please visit http://updates.cox.com/cgi-bin3/flo/z/hPkx0EfMwl0Fhs07rH0AJ for more information and instructions for securing most common file-sharing programs.
Does Having A Wireless Home Network Violate the Cox Acceptable Use Policy (AUP)?
No, however Cox does not provide support for non-Cox installed home networks and users must take precautions to secure any wireless home network. Visit http://updates.cox.com/cgi-bin3/flo/z/hPkx0EfMwl0Fhs0qMk0AF for more information on home networking.
Where Can I View The Acceptable Use Policy (AUP)?
The AUP is available online at http://updates.cox.com/cgi-bin3/flo/z/hPkx0EfMwl0Fhs07rI0AK. If you have further questions regarding this policy, please visit http://updates.cox.com/cgi-bin3/flo/z/hPkx0EfMwl0Fhs0qMk0AF.
Sincerely,
The Cox High Speed Internet Team
I do not agree with their bandwidth limit policy so I am looking into other ISP's. There's a chance I will stay with Cox as a Buissness Customer. If anyone has Cox HSI and has not recived this email yet, make sure you watch out because there is no telling what they will do first. For now, Im going to stick to my normal daily downloads untill they say something.
I need my Anime!
- AcIdrain